This Privacy and cookies statement was last updated on 2 April 2026.

1. Who We Are

The Model Railway Shop (“we”, “us”, or “our”) is the data controller responsible for your personal data.

2. The Data We Collect

We may collect, use, and store different kinds of personal data about you, including:

Identity Data: Name, username, or similar identifier.
Contact Data: Email address and telephone numbers.
Technical Data: IP address, browser type, time zone setting, and operating system.
Usage Data: Information about how you use our website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

Perform a contract: e.g., to deliver a service you requested.
Legitimate Interests: For our business interests (e.g., website analytics) where your rights do not override those interests.
Consent: Where you have given us clear permission (e.g., signing up for a newsletter).

4. Cookies Statement

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and improve our site.

Strictly Necessary Cookies: Required for the operation of our website (e.g., secure login or shopping baskets).
Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around the site.
Functionality Cookies: Used to recognise you when you return to our website and remember your preferences.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

How to manage cookies: You can set your browser to refuse all or some cookies. However, if you disable strictly necessary cookies, some parts of this website may become inaccessible.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under the UK GDPR, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request erasure of your data (“the right to be forgotten”).
Object to processing or request restriction of processing.
Request transfer of your data to another party.
Withdraw consent at any time where we are relying on consent to process your data.

7. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.